Apple's glass walls result in 911 calls

Jordan Crook
Apple's glass walls result in 911 calls

Apple's glass walls result in 911 calls

Apple's glass walls result in 911 calls

Apple should definitely avoid throwing stones as its glass houses have been causing some problems of late.

The lights inside the new Apple Store in Chicago were attracting birds to fly into the large glass windows. And it seems humans aren't immune to that crystal clear glass either.

Employees at Apple Park have been walking into glass doors at the new campus, and SF Chronicle has obtained transcripts of the 911 calls.

In each of the three calls, Apple security expresses concern that the employee may be concussed, and in some cases, the patients were even bleeding. You can check out one of the transcripts below or read all three at SF Chronicle.

Apple workers had started to put up Post It notes to mark glass doors but the company reportedly took them down saying it detracted from the design of the building.

Apple Park, which was designed in large part by Jony Ive, opened in April, 2017.

Call 1 (January 2):

Dispatcher: Medical emergency, 185, what are you reporting?

Caller: This is Apple security reporting a medical injury.

Dispatcher: OK, what is the address of the emergency?

Caller: Just a moment.

Person in the background, near the caller: If you could let them know Apple Park Way.

Caller: Apple Park Way.

Dispatcher: What is the address?

Caller: Apple Park Way. 1 Apple Park Way.

Dispatcher: Can you repeat to make sure I have it correct?

Caller: 1 Apple Park Way.

Dispatcher: Where specifically should they go?

Caller: Transit center, 5A.

Dispatcher: Transit center — is that in any specific area at Apple?

Caller: It’s off of Tantau Avenue.

Caller: Is that right at 1 Apple Park Way though?

Caller: It’s going to be Gate 5A off of Tantau Avenue.

Dispatcher: So the address you gave me at 1 Apple Park Way is that exactly where we’re going?

Caller: Yes.

Dispatcher: tell me exactly what happened.

Caller: We had an individual who ran into a glass wall pane and they hit their head. They have a small cut on their head and they are bleeding, slightly disoriented. We have on site security with them right now.

Dispatcher: Are you with the patient now?

Caller: No, I am not with the patient. We are trying to have a security unit call in right now so I connect you over.

Dispatcher: How old is the patient?

Caller: Late 20s.

Dispatcher: Is the patient male or female?

Caller: Male.

Dispatcher: Is he awake?

Caller: He is conscious.

Dispatcher: Is he breathing?

Caller: That we do not know. Yes, yes, he’s conscious and breathing.

Dispatcher: Let me go ahead here and update the paramedics. When did this happen?

Caller: It happened around five minutes ago. Around 12:05.

Dispatcher: Is there any serious bleeding?

Caller: Yes, from the head.

Dispatcher: Is he completely alert?

Caller: Yes.

Dispatcher: All right, one moment. Let me update the paramedics and I’ll have some more instructions for you.

OK, I’m sending the paramedics to help you now just stay on the line and I’ll tell you what exactly to do next. You can just refer this to your security. Do not move him unless he is in danger and do not splint any injuries. From now on, do not let him have anything to eat or drink, it might make him sick or cause further problems. And don’t move him unless it’s absolutely necessary. Tell him to be still and wait for help to arrive.

I’m going to give you the control bleeding instructions so they can help that ... so listen carefully and let’s make sure we do it right. Get clean dry cloth or towel and place it right on the wound and tell him to press down firmly and do not lift it up to look.

Caller: Press on the wound and do not look up.

Dispatcher: Correct, correct. I want someone to watch him very closely. If he becomes less awake and vomits, quickly turn him on his side. Before the responders arrive — I’m sure you have already done this — have someone flag down and help them guide the paramedics in. If he gets worse in any way, call us back immediately for further instructions.

Caller: Will do.

Dispatcher: OK, thank you.

Caller: Thank you, have a nice day.

Dispatcher: You too. Bye.

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