Europe is once again mad at Google, but this time European regulators’ angst comes with a serious price tag: a €2.42 billion, or about $2.73 billion, fine to punish the Alphabet, Inc. (GOOG, GOOGL), subsidiary for pushing its product-search tool in its own search results.
“Google abused its market dominance as a search engine by promoting its own comparison shopping service in its search results, and demoting those of competitors” European Commission member Margrethe Vestager said in a statement Tuesday morning announcing the EC’s ruling.
Google general counsel Kent Walker wrote in a blog post that the EU didn’t understand how product search now transcends traditional web queries, citing Amazon (AMZN) in particular as “a formidable competitor.” He said Google would continue to make its case in Europe.
In a filing with the Securities and Exchange Commission, however, the company predicted that it will pay the fine by the middle of the year. It shouldn’t feel much pain, with $18.1 billion in cash and cash equivalents on its books at the end of March. And with no prospect of a comparable penalty from the U.S., stateside searches probably won’t look any different anytime soon.
Not a new complaint
The EC’s complaint centers on a relatively small part of Google’s search: the illustrated ads you’ll see atop some product-centric search results. Type “Washington Nationals cap,” for instance, and Google will display a strip of listings for stores selling hats with the logo of D.C.’s baseball team.
Other search sites may also help you comparison shop, but they appear far lower in Google’s results. I saw none in several pages of results in my search for a Nats cap.
Google Product Search was unavailable for comment on the EC’s new ruling: In 2012, Google scrapped that attempt at building a comprehensive indexing of items for sale in favor of simply selling ads atop some results. The EU complaint treats the two as basically the same thing.
This is not the first time the wheels of justice have turned slowly in Europe. See also: Europe requiring Microsoft (MSFT) to add a “browser ballot” interface to Windows in 2009, years after Mozilla Firefox had fractured Internet Explorer’s near monopoly.
What about customers?
Meanwhile, Europeans have kept on using Google at even higher rates than U.S. users.
According to StatCounter, Google’s share of all searches stands at 91.9% in Europe, versus 87.7% in the U.S. In mobile search, where Google’s lead is still larger, Europeans direct 97.7% of their queries to Google while Americans “only” use it for 96.3% of theirs.
Unlike Microsoft’s past attempts to stop computer manufacturers from installing other browsers and impede setting IE alternatives as a default browser, it’s harder to see coercion behind that overwhelming market share.
On my own Android phone, it takes six touches of the screen to change its default search site: Open Chrome, tap the menu button, scroll down, select Settings, tap “Search engine,” pick one of four non-Google options, two owned by Yahoo Finance’s parent firm Verizon (VZ).
It’s even easier to go directly to another site or app.
“Around half of searches for products now start on specific e-commerce sites or apps, especially Amazon in the countries where it operates,” emailed Jackdaw Research principal Jan Dawson.
If European users sometimes don’t want to waste time tapping around to look up the price of something, is it wrong for Google to sell ads against that curiosity?
“Next up: EU to decide a search engine offering news, image & local search is somehow a violation of being a ‘fair’ search engine,” Danny Sullivan, founder of the trade-news site Search Engine Land tweeted.
Will this make a difference to Google competitors on either side of the Atlantic?
Dawson doubts that the EC ruling would revive the market for non-Google product-search tools.
“Although those comparison shopping sites still exist, they’re far less relevant today, and even a change to Google’s search engine isn’t going to turn that around.”
Brent Shelton, a spokesman for the deal-finding site FatWallet, said social media made Google less important. “Much of our focus has turned to mobile shoppers and interacting with our members directly,” he said.
He did add that merchants with affiliate-link deals want to see FatWallet posts show up prominently in search results.
“Google Shopping does have a huge influence on how consumers shop,” warned
Benjamin Glaser, features editor with the discount-finding site DealNews. “That definitely pulls shoppers away from the results which are not ads or not sponsored.”
Glaser said that as a U.S.-based company, his firm doesn’t expect to see the EC action make much difference.
Don’t expect U.S. regulators to follow the EU’s lead
One long-time critic of Google voiced cautious hope that the EC would make Google a little more skittish about throwing its weight around.
“This decision may have a chilling effect on Google’s sanctioned behavior in the U.S.,” said Casey Oppenheim, CEO of the privacy-toolkit firm Disconnect. “Or maintaining different practices for the EU and U.S. may be more trouble than it’s worth for Google.”
But anybody thinking that U.S. regulators will follow Europe’s lead — see, for instance, Tuesday’s open letter from such Google rivals as Oracle (ORCL) and Yelp (YELP) urging them to “use this as an opportunity to address similar anticompetitive conduct by Google” — should recall who’s president.
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