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Jurgen Klopp has revealed the families of Liverpool's players were caught up in the chaotic scenes ahead of their Champions League final with Real Madrid at the Stade de France.
Saturday's contest was delayed by 36 minutes due to large numbers of Liverpool fans still being outside the ground ahead of the scheduled start time of 21:00 CET.
Police outside the venue have been reported to have used tear gas or pepper spray, while a number of fans were recorded attempting to climb over safety barriers.
European football's governing body blamed the delays on supporters with fake tickets trying to get into the 81,000-capacity stadium.
However, in a statement released shortly before full-time in their 1-0 loss, Liverpool hit out at those in charge of security and called for an investigation to be held.
Asked at his post-match news conference about the incident, and the ensuing fallout, Klopp said: "I haven't been able to speak to my family about it yet.
"I know families had a real struggle getting into the stadium. I heard a few things were not good.
"What I heard is that we will have further investigations to figure out what was going on there. Obviously it was pretty tricky out there, but I don’t know more about it."
Vinicius Junior scored the only goal in the 59th minute, though Madrid required a number of fine saves from Thibaut Courtois to land their fifth Champions League in nine years.
Liverpool end a gruelling 2021-22 campaign with an EFL Cup and FA Cup double, having missed out by a point to Manchester City in the Premier League title race.