EasyJet chaos as airline wrongly tells Stansted Airport passengers flights are cancelled

There was chaos as holidaymakers flying with easyJet were informed by the airliner that their flights were cancelled. This put people's plans on a standstill today (April 30), with the airline apologising for the error.

This triggered panic as everyone rushed to find alternative flights. Seamus Gillen's tweet read: "@easyJet @easyJet_press @Easyjetproblems email/text saying flight cancelled - advise rebook AT NO EXTRA COST. I do. U then apologise 4 sending wrong email and say first flight still good. and now u want to charge cancel'n fees for 2nd flight booked. Though ur fault. Are u kidding? ".

Another displeased customer, Simone Basso, asked via Twitter: "@easyJet sent me an email that my flight was cancelled, so I booked another flight, and after that they sent me another message saying the flight was not cancelled and the first message was an error... what's the way to ask for a refund for the @easyJet flight? ".

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David Milne also chimed in on the issue, stating: "EasyJet have been sending multiple emails informing people that their flights have been cancelled due to the ongoing situation in Israel. Then an hour later another email apologising, saying to ignore the first email."

Maureen Mcalpine tweeted at easyJet Holidays: "@easyJetholidays can you confirm that my flight 3231 from Edinburgh to Santorini's on 30 April is going ahead as planned and that your message saying it was cancelled is an error? " An easyJet representative named Tracy responded with: "Hello Maureen, Thanks for getting in touch, I'm really sorry for any confusion caused here. Please be assured your flight hasn't been cancelled, and a further email will be sent to you as soon as possible. - Tracy", reports Bristol Live.

Travel agents and holidaymakers had to inadvertently rebook easyJet flights after the airline mistakenly released a notification stating various flights were cancelled. The disrupted flights included ones from Belfast heading to Faro, Corfu, Luton and Newcastle, journeys from Edinburgh going to Bristol, Geneva and Santorini, flights from London Stansted to Glasgow, and from Glagow to London Gatwick.

Assuaging passenger concerns, easyJet rolled out an updated statement roughly an hour later clarifying their initial cancellation notification 'was incorrect and sent in error', stressing that the flights were indeed still scheduled to fly. However, by then, several passengers were already acting upon easyJet's initial advice and had booked alternative flights.

To add to their woes, these passengers took to Twitter to air complaints that easyJet was refusing to waive its cancellation fees for the now unnecessary flights. In response to the upheaval, a spokesperson for easyJet stated: "EasyJet can confirm that unfortunately, on 28 April, some customers received an incorrect notification stating that their flight on 30 April was cancelled."

"This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal. We would like to apologise for this and any inconvenience caused. Any customer who made alternative arrangements can contact customer services in order to resolve this for them."

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